Welcome to
Personal Counselling

and Support groups

for students and staff

(updated 1Feb08 by Stephen Hansard, Therapist & Support Group Leader)

eXtra tlc
support
services

Contents
  1. Introduction
  2. What do people use counselling for?
  3. What happens in counselling?
  4. Support Groups and Advice (outside counselling sessions)
  5. Meet the therapists
  6. FAQ's
  7. Useful links
  8. Contact us - to make an enquiry or book an appointment
1. Introduction

Life can be good: exciting, fun, interesting, fulfilling, whatever makes us truly happy.  It can also get tough, sometimes very tough, which can damage our mental health, leaving us incapable of living at our best.  Some people can pick themselves up by their own boot laces.  Many of us find support from friends, family or colleagues very helpful.  But sometimes we might get further by using professional support from somebody more neutral, who is trained in helping people find better ways of managing their lives, and can offer a professional relationship dedicated to helping us.  As a famous actress said recently, "If something is stopping you from being the best person you possibly can, then [bleep] well get it sorted out!"  (She also said therapy was the best thing she'd ever done in her life, but I'll leave that open to debate.)

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2. What do people use counselling for?

Here's how some people describe what they've got of their counselling:

  • “As all the sad stuff comes up out of me, happiness pours in” (teenage boy)

  • “It’s good to get things off my chest without being judged”

  • “I need to sort out all this stuff in my head…”

  • “I want to learn how to cope…”

  • “I uncovered an issue, shook it up, turned it around; and when I put it back I felt better” (famous therapist's client)

  • "I have had more sense of community in my life, made more friends,... since entering...therapy..." (BBC TV "This Life" author)

People use counselling to:

  • Explore their own life

  • Offload stress and find ways of coping

  • Smooth out ragged relationships

  • Climb out of deep sadness (such as in bereavement or other loss)

  • Learn how to live through change (such as major illness)

  • Clear your head, to see more clearly your situation and yourself

  • Identify and weigh up options

  • Gain confidence and assertiveness (such as to combat bullying)

  • Discover the "real me" - and love that person

  • Make difficult decisions (such as job or house moves)

  • Modify unhelpful behaviour in yourself (such as excessive anger or addictions)

  • Change a lifestyle

  • Consider your meaning of life

Issues can be either personal, academic or work-related, and either long-standing or short-term crises.  These range from clearly defined practical problems to vague but deep feelings of dissatisfaction with life.  Some people seem to think that getting help is being a failure, or doubt if anyone could make a difference, or are ashamed to admit their problems.  It is admirable to want to sort out personal difficulties on our own.  But what if that doesn't work?  Either we stand still, perhaps even slip backwards, or we find the courage and determination to try specialised support.

Therapy offers a safe space for each of us, away from the hustle and bustle of our daily lives and the mixed messages coming from many people, to explore our lives more openly; to be reassured that mental health struggles are not uncommon and that relief is possible; to discover inner strengths that we didn't know we have.  This is a success when we gain the courage and insight to change for the better whatever is unhelpful in the way we have been living our lives, whether this be in our external behaviour (e.g. the way we relate to other people) or in our internal feelings and thoughts that shape how we see our world (e.g. how we respond to "stressful situations").

In simple terms, people use counselling to live more,
by seeing,
understanding,
deciding
then doing.

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3. What happens in counselling?

Mental health therapy starts from the simple yet powerful fact that it can be good to talk, especially to somebody who doesn't judge you or tell you what to do but responds usefully.  If you come to me as a client, I will listen very closely and encourage openness in an attempt to understand how you see your life, to get a feel for what it’s like to walk in your shoes.  I will reflect back things that seem to be important to you, about yourself and what's happening in your life.  I will offer summaries to help clarify; and shine a light on grey areas.  I may well challenge you to consider alternative ways of looking at things.  I will encourage you partly by identifying ways in which you have already coped successfully.  The therapy process aims to give hope in guiding you towards finding a path that suits you, coupled with identifying obstacles and your resources that will help you to remove them.

Therapist and client work together.  My role is to lead you from behind as far as the process is concerned, but you will choose the content and decide what to do, which will not always be easy.  Therapy can be hard work on both sides; change carries risk; there are no guarantees.  But the potential reward of a more fulfilling life is surely well worth it.

Most therapy is one-to-one.  Clients attend one, two or several sessions, with further work as appropriate.

Sometimes it becomes evident in therapy that the therapist is not the best person to help the client, in which case we might suggest an alternative.  For example, I might refer a client to Glenis for relaxation sessions (because Glenis currently has more experience in this field than I do) or if the client wants a female therapist; and we might refer a client with headaches to their GP to investigate possible direct physical causes; we also refer clients to agencies for specialist guidance such as with unwanted pregnancies or finance.

Counselling is confidential. No-one outside the counselling team, including academic or organisational staff, is told about individual's counselling - unless you request it.  In rare extreme cases the counsellor may feel that it is necessary to break confidentiality (if somebody appears to be at major risk of harm or if the law demands), but this would still be discussed with you first.

The counselling team has an external mentor (known as a supervisor but distinctly separate from management supervision) to ensure that we are working appropriately and in the best interest of the client, and this mentoring supervision is also bound by confidentiality.

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4. Support Groups and advice outside counselling sessions

Stephen runs Support Groups to help students/staff deal with specific personal issues, such as assertiveness ("being me"), stress, anger, smoking and other problem addictive behaviour.

Tutors seek advice from us about possible counselling for their students, or about what types of support might be best in individual circumstances.  All staff, as well as students, may also want to know how they can best support a friend or colleague in mental distress.

"Quit It?" (smoking+) support group introduction

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5. Meet the therapists

Stephen, CounsellorGlenis McAuley and I, Stephen Hansard, provide up to 12 hours of counselling each  week in term-time, split between the Tamworth and Lichfield sites ( Feb07).

Glenis and I are both qualified counsellors, committed to a professional caring service, with regular training to develop our skills and personal therapeutic strengths.

We have regular professional mentoring (known as supervision although distinctly separate from line-management) with an external therapist.  This helps us check that we are providing each of our clients with the best possible support we can, and to maximise the benefits of the service to TLC staff and students.

Glenis also works in the library (LRC) on the Tamworth site.  Stephen also works on the Helpdesk at the Lichfield Centre.

Glenis and Stephen are both members of the British Association for Counselling and Psychotherapy (BACP), and adhere to the BACP Ethical Framework for Good Practice.

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6. FAQ's

What makes counselling distinct from other types of support?
Why not just rely on friends and family?
Who can benefit from counselling?
Do I have to be desperate to use therapy?
How long will it take?
How will I know if it's helping?
How can I find out more before deciding whether to try counselling?
Will anyone know that I am attending counselling?
Can I attend counselling at Lichfield if I usually work or study at Tamworth (or vice-versa)?
Does my issue have to be college-related?
Can I get advice from you about counselling / support for somebody else?

What makes counselling distinct from other types of support?
- Counselling is exclusively for the client, whereas friendship support is usually mutual.  A counsellor's role is not to judge or tell the client what to do - unlike what family and colleagues often do - but to empower the client towards making the right moves him/herself.  Also, counsellors employ specific skills and approaches, within ethical boundaries.

Return to FAQ's list

Why not just rely on friends and family?
- Of course people close to us can often help enormously, but sometimes they can be too close.  Their own emotions and agendas can get in the way, however well-intentioned.  There is a danger of them solving your immediate problem, but leaving you unable to solve it if it arises again. 
And it's often easier to disclose to a stranger with the job of helping us.

Return to FAQ's list

Who can benefit from counselling?
- Anybody who wants to live more, who is committed to making what might be difficult changes, and who can participate in therapeutic communication (in touch to some extent with their own feelings and thoughts and able understand appropriate feedback).  They also need to be able to attend sessions.

Return to FAQ's list

Do I have to be desperate to use therapy?
- No.  One stereotype of counselling has the client in total crisis, whereas in fact many clients want help with just part of their life, and are functioning well in many ways.  Some use counselling as selective personal development, for example to develop better ways of relating to people including getting them to relate back more the way we'd like.

Return to FAQ's list

How long will it take?
- Typically up to several sessions, but further work may be suggested or is negotiated between therapist and client.  It depends on individual targets and readiness to engage productively with the process, as well as, of course, how well the therapeutic relationship between the therapist and client develops.

Return to FAQ's list

How will I know if it's helping?
- Firstly if you simply "feel better" more often than not, but not necessarily constantly, since counselling can involve you revealing difficult truths about yourself or difficult obstacles.  Secondly, you may notice positive changes in your life outside that seem to occur "out of the blue", such as a new found confidence in certain situations that had previously been impossible.  On the other hand, progress may be very small, step by step, and jumpy.  On a bigger scale, you might even begin to feel like a new person, or rather like the real you.  You might discover passion where before so much seemed dull and boring.  You will probably function more effectively, thinking and physically, at work and play.  Of course it's not the same for everyone.

Return to FAQ's list

How can I find out more before deciding whether to try counselling?
- Ask us, either in person or by phone or email.  Or if you know anybody who's used counselling, ask them what it was like for them - although be aware that this varies a lot.  You might find the internet or books useful here.

Return to FAQ's list

Will anyone know that I am attending counselling?
- We will not tell anyone that you are having counselling, including TLC staff outside the counselling team, unless you ask us to - except in extreme circumstances (such as if disclosure might reduce severe risk of harm to somebody, or if the law demands it).  In any case we would always try to discuss it with you first.  On the other hand, as the stigma against mental health problems disappears I would hope that we all come to feel able to share our counselling experiences as clients more openly as strengths, not weaknesses.  When we display courage and determination to make use of support, rather than bury our head in the sand, we should be able to be admired for it.

Return to FAQ's list

Can I attend counselling at Lichfield if I usually work or study at Tamworth (or vice-versa)?
- Yes, no problems.

Return to FAQ's list

Does my issue have to be college-related?
- No, it can be from any area of your life, personal, academic or work-related.

Return to FAQ's list

Can I get advice from you about counselling / support for somebody else?
- Yes, we offer advice to tutors and other staff, as well as to students, about helping somebody else, for example to decide whether or not counselling might be appropriate or about how to help a friend.  Of course we would not discuss anybody else's private details.

Return to FAQ's list

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7. Useful links

Note:
While we only list external sites here that we think are worth mentioning as of possible use to you, TLC is not responsible for the content of external internet sites.

You are also welcome without having to become a client to ask Glenis or myself for advice and information.

"What is counselling?" bacp

The Samaritans' listening service, phone 08457 90 90 90.

Mind mind
= the leading mental health charity in England helping people with mental distress.

Mindout campaign for positive attitudes towards people with mental health problems, with simple but thought-provoking facts and experiences mindout

ChildLine childline
= for young people under stress

Bullying Online bullying
= help and advice for parents & pupils in dealing with school bullying.

Guides to dealing with common problems rhul

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8. Contact us - to make an enquiry or book an appointment

(As at February 2007)
Either

A) Tick an available space on the appointment sheet on the counselling room door,
- Tamworth room 108 (old building, upstairs, near new corridor)
- Lichfield room B008 (downstairs, along corridor opposite Reception, turn right)

or

B) Leave a message on the confidential counselling phone line
- internal 2148
- external 01827 310 202 and ask for 2148.
Please bear in mind that the TLC Counselling service is currently staffed only part-time.

or

C) Contact Glenis or Stephen in person or by phone,
at either counselling room (Tamworth room 108 / Lichfield room B008)
or Glenis at the Tamworth LRC / "Library" (part-time)
or Stephen at the Lichfield Helpdesk (part-time)

or

D) Email

Note:
Staffordshire University direct entry students at the college may also choose to access the University counselling service by phoning 01782 29 49 77.

A 24 hour listening service is provided by the Samaritans on 08457 90 90 90.

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